FAQ

How can I work with your company?

We’re excited to explore partnership opportunities! To start the process, please visit our "Contact Us" page on our website and fill out the inquiry form with your details and a brief description of your idea. Our team will review your submission and get in touch with you to discuss potential collaboration.
What is your return policy?

We strive to ensure that you’re satisfied with your purchase. However, we do not accept returns or exchanges. All sales are final. If you have any issues with your order, please contact our customer service team at info@facade.one within 7 days of receiving your item, and we’ll do our best to address your concerns.
How much does shipping cost?

Shipping costs vary depending on your location and the size of your order. To see the exact shipping charges, add items to your cart and proceed to the checkout page where the shipping cost will be calculated based on your delivery address. We offer various shipping options, and you can choose the one that best suits your needs.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.